CaseTraceEurope.eu

1. Introduction

CaseTraceEurope.eu is a specialized documentation and case support service with a proven track record of helping victims successfully navigate the recovery process. We are an independent private service not affiliated with government authorities. This privacy policy explains how we collect, use, and protect your personal information in accordance with GDPR and applicable European data protection laws.

2. Information We Collect

We collect information you provide directly to us through our case intake form, including:

• Contact information (email, phone)
• Country of residence
• Details about your incident (loss amount, platforms, transaction details)
• Communication preferences
• Consent preferences (marketing, privacy policy acceptance)

3. How We Use Your Information

We use the information we collect to:

• Assess your case and provide documentation assistance
• Communicate with you about your case status
• Improve our services
• Comply with legal obligations
• Send marketing communications (only with your explicit consent)

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Legitimate interests: Processing is necessary for our legitimate business interests
• Legal obligations: Processing is required by law

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our service
• Legal authorities when required by law

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We never request or store wallet private keys or seed phrases.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:
Email: supportEmail